DIFFERENT ASSISTANCE QUALITY SYSTEM IN HOSPITAL INDUSTRY

Abstract

Health care is very complex sector and delivery of service is the fragmented care. Quality can be a common paradigm to address the need of all groups in health care. Quality improvement is the process approach to the organization’s operational challenges. The initiative to address the quality in health care has become a global phenomenon. A quality revolution for delivery of service with patient at the center and services around it is the demand of the time. This article comprehensively reviews the quality management in health care service and aims to sensitize the health care professionals towards achieving total quality. Hospital quality management means the process of managing the entire entailed hospital operation in a worthwhile fashion by applying the various hospital quality measures and standards, so that the hospital functions in a desirable condition. The Indian hospital system follows NABH Quality Standards, which provides guidelines to healthcare administrators and also facilitates the overall hospital functions to remain exceptional and patient-friendly. However, the hospital management has to control all the related activities prudently, by applying the appropriate hospital quality measures, with special attention to the key areas of organizational activities such as the process improvement, cost reduction, productivity & performance improvement, and throughput time.