HEALTH RECORDS MANAGEMENT PRACTICES AND ASSOCIATED CHALLENGES AT THE FEDERAL MEDICAL CENTRE, OWO, ONDO STATE

Abstract

Introduction: Effective health records management practices are fundamental to enhancing healthcare service delivery, ensuring accurate documentation, patient confidentiality, and streamlined access to critical medical information. Challenges faced in this domain can significantly impact the quality of care provided. This study investigates health records management practices and associated challenges at the Federal Medical Centre, Owo, Ondo State, aiming to understand their interrelationships and implications for healthcare service delivery.

Objectives: The primary objective of this research is to assess the quality of health records management practices and identify the challenges faced at the Federal Medical Centre, Owo Ondo State. Specific objectives include evaluating the extent of agreement among healthcare professionals on key health records management practices and understanding the prevalent challenges affecting efficient record-keeping.

Methods: A descriptive cross-sectional study was conducted among health information managers and medical doctors at the Federal Medical Centre, Owo, Ondo State. Data were collected using structured questionnaires, and analysis was performed using the Statistical Package for Social Sciences (SPSS). Socio-demographic characteristics, quality of health records management practices, and challenges faced were explored.

Results: The study revealed a high level of agreement among respondents regarding essential health records management practices, including accurate patient information recording and adherence to confidentiality protocols. However, challenges such as technological changes, lack of interoperability among healthcare professionals, and manual handling of patient health records were prevalent. Statistical analyses indicated a significant relationship between these challenges and the quality of healthcare service delivery.

Conclusion: The research underscores the crucial role of effective health records management practices in shaping healthcare service quality. Challenges identified highlight the need for targeted interventions to improve record-keeping efficiency, staff training, and technological integration. Addressing these challenges is essential for enhancing the overall patient care experience at the Federal Medical Centre, Owo Ondo State.

Recommendations: The Federal Medical Centre, Owo Ondo State, should invest in comprehensive training programs and technological infrastructure to address challenges related to health records management, ensuring staff competence and efficient record-keeping. Implementing a robust quality improvement system is essential. Regular monitoring and evaluation of health records management practices can refine existing processes, ensuring high-quality and timely patient care while addressing challenges effectively.