The "Mystery Shopper" Research Method for Evaluating the Work of the Hotel Staff
Keywords:
mystery shopper, independent service assessment, staff work control, quality serviceAbstract
The "mystery shopper" research method is a way to evaluate the work of the hotel staff by sending special anonymous agents who act as ordinary guests. This approach allows you to get an objective assessment of the service and the quality of services, since the staff does not know what they will check.
References
1. Sadriddinovna, Amriddinova Rayhona. "Improving the operation of hotels in Uzbekistan." Excellencia: International Multi-disciplinary Journal of Education (2994-9521) (2024).
2. Amriddinova Rayhona Sadriddinovna, Umarova Fotima Umarjonovna. Republic Of Uzbekistan: An Attractive Country On The World Tourist Map. Excellencia: International Multi-disciplinary Journal of Education (2994-9521).
3. R Amriddinova, S Islomov. The importance of investment in the development of rural tourism and agrotourism and rural tourism. 2022/6/6. Journal Builders Of The Future.
4. Rayhona Sadriddinovna Amriddinova, Practical Tips on How to Keep Hotel Front Office Employees. Vol. 2 No. 12 (2024): Web of Semantics : Journal of Interdisciplinary Science.
