The Use of Social, Information and Communication Technologies in Service Industries

Abstract

Improving the quality of social services is one of the key areas of government reforms, and today, when all sectors of the economy are switching to digital format, the digitalization of the public services sector has been taken over by e–government, an Internet portal operating on the basis of an industry service platform, the purpose of which is to increase the efficiency of interaction between government agencies, citizens and businesses. To implement the above-mentioned areas, work is underway both on the organization of services directly on electronic ("online") sites (Internet portals of each of the subjects of the Republic of Uzbekistan and the Unified Portal of Public Services) and on "offline" sites (multifunctional centers). The work of the latter, due to a number of reasons, such as mentality, digital literacy of the population, limited distribution of electronic signatures, as well as other technological difficulties, will remain in demand until information and communication technologies become an everyday component of everyday life, however, the rapid growth of ICT, industrial Internet and biotechnologies will not take long to wait for the widespread digitalization of the sphere services.