The Effect of Competence and Infrastructure on Service Quality Performance as Intervening Variables at the BPS Office of North Sulawesi Province

Abstract

The bureaucratic reform movement at BPS continues. Public services, which are in the spotlight of various parties, continue to be improved on various sides. BPS as a data provider is certainly always trying to improve its services to meet consumer needs. This study discusses the influence of competence and infrastructure on performance with service quality as an intervening variable at the BPS Office of North Sulawesi Province.Agencies really need competent human resources (HR) so that agency goals can be achieved so that the management of human resources (HR) is something that must be done so that human resources (HR) can perform their role to the fullest in order to achieve agency targets.The purpose of this research is to analyze competence and infrastructureAgainst Performance Mediated By Service Quality. The data analysis technique used is path analysis using the SPSS 25 application. The results show that competence affects service quality and infrastructure affects service quality at BPS North Sulawesi Province. Competence affects performance. Infrastructure facilities affect performance and service quality affects performance in North Sulawesi Province. Competence influences performance through service quality. Infrastructure facilities affect performance through service quality at BPS Sulawesi Province.